Customer Care Center Vision: Every customer will feel satisfied and well-served at the end of every contact.

Getting your questions answered

Customer Care Center
The MVU Customer Care Center can answer questions about accessing courses, taking tests, credits and more. Do you have a question about the Michigan Virtual School or any of our other programs? We can help with that too. Contact us by telephone or email for service about any of your customer needs.

Did you know?
MVU’s new Knowledge Base offers an extensive help section, including step-by-step instructions for most processes. You can access the knowledge base anytime.

MVU Knowledge Base »

Customer Care Center Hours
We’re available to assist you Monday through Friday from 7:30 a.m. to 5:30 p.m.  After hours, customers may leave a voicemail, create a web form ticket or email customer care. The MVU Care Team will respond as early as possible on the next business day.

Customer Care Center Toll-free
888.889.2840

Customer Care Center
customercare@mivu.org

Want to enroll a student into a course?
Schools, home-schools and parents who want to enroll student in MVS courses must have an account first. Visit the MVS Customer & Enrollment Management System, referred to as CEMS, for more information.

Questions about CEMS?
Find quick answers to many of your CEMS questions in the CEMS Best Practice Guides:

CEMS Login ID/Password Recovery
If you've forgotten your CEMS Login ID or Password, you can recover them on the CEMS homepage. Look for the Recover My CEMS Login ID/Password links in the CEMS User Login area.

Technical Requirements
A fast, reliable Internet connection is a basic requirement for taking Michigan Virtual School courses and using the myDeamExplorer® career development website. Additional requirements are listed on the Technical Requirements page.

Have a question? Want to learn more? Get in touch!